Do you ship internationally?
Currently we ship to addresses in the USA, Canada & Australia. We cannot ship to PO Boxes or APO Boxes.
NOTE: We are not responsible if a package is undelivered because of missing, incomplete or incorrect destination address. Please enter the correct shipping details when checking out. If you realise you have made an error, simply e-mail us at firstname.lastname@example.org within 2 days from the time of confirmation/placing of order.
What do you charge for shipping?
Shipping is FREE on all orders. Rugsz.com is not liable under any circumstances whatsoever for destination country tax and/or any duty charge that may incur at any point from the time the goods are dispatched from the place of origin till the final destination. Customers will be held accountable for any restrictions, duties, taxes and any other fees collected from the destination country.
Do you provide Door to Door delivery?
In most cases the delivery is door to door, however, please be aware that deliveries are not always guaranteed to your doorstep as certain countries may have local taxes or regulations to collect from local post office. Therefore, shipping carriers may request customers to collect orders from their offices.
How do I track my order?
We process our in-stock orders within 3 - 5 business day after we receive them. We will forward the tracking number to you as soon as the product is shipped. The tracking number can take around 3 days to get activated and can be tracked on our website. We will also be updating you of the same via email and/or text message as and when possible.
How long will it take to receive my order?
Delivery of items will be dependent on the size of the rug ordered and the shipping location. In normal course and times, most items deliver in two to three weeks. It is hard to predict accurate delivery time of custom-made rugs and carpets. Some can be produced within a few weeks of the order, but a large, hand-knotted rug may take over six months to weave. The estimated dispatch or shipment time would be displayed on the all product pages and we endeavour to meet our shipment deadlines. We will keep you informed of the projected ship date as your custom rug is being made.
Due to factors that often affect international shipments, such as holidays, customs, weather delays and including the recent pandemic, we can only offer an estimate of dispatch/shipment times.
What if I refuse the delivery of my rug?
Please carefully inspect your order upon delivery to ensure the merchandise is not damaged. If you encounter a problem, please do one of the following:
FOR VISIBLE DAMAGE: If the packaging shows visible signs of damage, open the item immediately in presence of the delivery person to check the contents, and ask the driver to inspect the contents with you. Then write a precise description of the damage on both your copy and the freight carrier’s copy of the delivery receipt. Inform us immediately about the same.
If you feel like this merchandise is damaged beyond repair then the merchandise should be REFUSED. Please mention the exact reason to reject the delivery of merchandise on the docket.
Please do not sign for items that are or may be damaged unless it is noted on the form. If you do not accept this merchandise due to damages, contact Rugsz immediately and we will process a replacement order for you and handle all of the dealings with the freight company.
Once you sign for the item or give permission to the freight carrier to leave the merchandise, you will be responsible for filing a claim with them if the merchandise has been damaged in shipping. In this scenario, Rugsz will not be accountable for any refunds/claims whatsoever.
What if I don't receive my package?
Packages very rarely get lost. Unless you provided us with an incorrect shipping address, they will get to their destination 99.99% of the time.
But on some rare occasions, customs or courier company will hold a package much longer than expected. For that reason, if you still did not receive your shipment within 60 days, contact us and we will refund 100% of your order.
When your shipment finally gets to you after those 60 days, it is yours to keep, even if we have already refunded your entire order.